APLUS WATER LLC RETURN POLICY
30 Day Satisfaction Guarantee
Returned items must be in like new condition to receive a credit.
Any damage to the item will be reflected in the amount of the refund that includes damage caused by improper installation and loss of media.
Systems returned after being used incur a 20% restocking fee and must be in like new condition.
All returns must be accompanied by a return authorization number. Be sure to contact us first for a return authorization number. Aplus Water LLC is not responsible for damage in return shipping.
The customer will be responsible for shipping the item back as well as pay for return shipping and the cost incurred shipping the item to the customer.
Also, commercial units including the 9500, 2850 and 9100 series are non returnable. As well as any special order items, items that are not listed on our website.
Forms of Payment:
Aplus Water LLC accepts Paypal, Google Checkout, VISA, MasterCard, American Express and Discover credit cards.
All prices and specifications are subject to change without notice.
Aplus Water Softeners will not be held liable for graphic, clerical, typographical, and printing errors.
State Sales Tax: We charge a 7.0% sales tax to all orders shipped to an Indiana address.
Aplus Water LLC reserves the right to refuse any order.
Refused deliveries will be charged a 20% restocking fee and freight charges both ways.
Any order cancelled will be charged a 6% cancellation fee.
Orders cancelled after the item has already been shipped. The customer will be responsible for shipping the item back as well as pay for return shipping and the cost incurred shipping the item to the customer.
Any damage claim must be made within 15 days of date of delivery. To expedite shipping claims, inspect the unit as soon as it is received and sign that the unit is damaged. Also, take a picture of the damaged part or parts.
Fleck, Duraline, Autotrol & Ge 5 years on the valve and 10 years on the tanks. Claims generally take 4 to 6 weeks to process. Parts thought to be defective need to be returned to the manufacture to be examined for defects. Be sure to get a tracking # and shipping insurance. Damage during shipping is the customer’s responsibility. Please email us at firstname.lastname@example.org
before returning any parts so that we can provide you with an rma to expedite the warranty process.
Salt Free Pro Warranty: Valve, tanks and housing are warranted for 10 years to be free from manufacture defects. Claims generally take 4 to 6 weeks to process. Parts thought to be defective need to be returned to the manufacture to be examined for defects. Be sure to get a tracking # and shipping insurance. Damage during shipping is the customer’s responsibility.
Installation and Service: The customer is solely responsible for installation and servicing of our products. Customer is responsible for any damage caused during installation and or service of our products.
Notice: consumer is responsible for following any state and/or local regulations and plumbing codes pertinent to the purchase, installation and operation of our products.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
- By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can:
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
316 N 325 E Building 2
Valparaiso, In 46383
Last Edited on 2016-10-02